Refund policy

At Thiya Farms, customer satisfaction is our top priority. We strive to provide the highest quality products and services, but we understand that there may be times when our customers may not be fully satisfied with their experience. To address such situations, we have established a clear and fair cancellation and refund policy.

Cancellation Policy

If you wish to cancel your order or subscription, please reach out to us via email us at thiya.thehimalayanfarm@gmail.com. Our team will process your request promptly. Cancellations for products can be requested before the product has been dispatched. If the product has already been shipped, cancellations cannot be processed.

Refund Policy

We take pride in our product quality and customer service. If, however, you are not completely satisfied with the products or services you receive, you may be eligible for a refund based on the following conditions:

For Products other than fresh fruits

Our FMCG products are 100% natural and free from preservatives to ensure your health and safety. Due to the absence of preservatives, the shelf life of these products may vary depending on storage conditions.

  • If the products arrive damaged due to shipping, please contact us immediately with pictures of the damaged items.
  • We will provide a partial or full refund based on the extent of the damage. Refunds are processed after a brief investigation and confirmation.

For Handicrafts and Cosmetic Products

  • If the products arrive damaged due to shipping, please contact us immediately with pictures of the damaged items.
  • We will provide a partial or full refund based on the extent of the damage. Refunds are processed after a brief investigation and confirmation.

For Fresh Fruits

At Thiya Farms, we ship produce directly after procuring from our farmers, free of ripening agents and harmful chemicals.

  • Shipping Damage: If any fruits are damaged during shipping, kindly share pictures of the damaged fruits. We will process a partial or full refund based on the severity of the damage.
  • Rotten or Spoiled Fruits: Due to our commitment to best farming practices, there is a possibility that some fruits may arrive spoiled or rotten inside. If this happens, please share photos of the affected fruits, and we will refund you accordingly.

Refund Process

  • Refunds will be processed to the original payment method used at the time of purchase.
  • For payments made via credit card or payment gateways, refunds will be made directly to the same account.
  • Refunds are typically processed within 7-10 business days of receiving the refund request and necessary documentation.

Important Notes

  • Please ensure that you read the fine print for all product details and service information before making a purchase.
  • Refunds and cancellations will only be processed when valid reasons are presented and proven after investigation.

For any further questions or issues regarding cancellations or refunds, you can always reach out to us at thiya.thehimalayanfarm@gmail.com. We will be happy to assist you in any way we can.

Thank you for choosing Thiya Farms and supporting sustainable agriculture in the Himalayas.